Difference between revisions of "FAQ"

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== Frequently Asked Questions ==
 
== Frequently Asked Questions ==
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If you have a question or problem that isn't covered in the FAQ, please submit a ticket at http://fixit.egr.unlv.edu or e-mail [mailto:cs_help@unlv.edu cs_help@unlv.edu].
  
 
=== Accounts ===
 
=== Accounts ===
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* '''''Question: When logged in to multiple lab machines, [X] program stops working/has bugs. Why?'''''
 
* '''''Question: When logged in to multiple lab machines, [X] program stops working/has bugs. Why?'''''
 
** '''''Answer:''''' When logging in to a lab machine, your home directory is mounted from our main file server. This allows you to access the same files in B361 that are on bobby, cardiac, etc. You can also setup .bashrc and .vimrc files, so your environment stays the same no matter which system you are using. Some programs, like Firefox, save metadata to these directories including file locks and PID numbers. When one system is running Firefox and you log in to another system and attempt to start Firefox, the second system will see these files created by the first. It will see a PID corresponding to the process on the first system, and attempt to switch to that process. Since the process doesn't exist on the second system, the net effect is that nothing happens. To prevent this, please avoid being logged in to multiple lab machines at the same time.
 
** '''''Answer:''''' When logging in to a lab machine, your home directory is mounted from our main file server. This allows you to access the same files in B361 that are on bobby, cardiac, etc. You can also setup .bashrc and .vimrc files, so your environment stays the same no matter which system you are using. Some programs, like Firefox, save metadata to these directories including file locks and PID numbers. When one system is running Firefox and you log in to another system and attempt to start Firefox, the second system will see these files created by the first. It will see a PID corresponding to the process on the first system, and attempt to switch to that process. Since the process doesn't exist on the second system, the net effect is that nothing happens. To prevent this, please avoid being logged in to multiple lab machines at the same time.
 
* '''''Question: Why does only the first row of computers in B361 have Windows?'''''
 
** '''''Answer:''''' There was a bug with software that was previously used on Windows 7 in TBE-B361 that caused all Windows images to be unusable. In addition, some IT infrastructure that was used to deploy Windows to the lab computers became unavailable/incapable of being used to do so again. Work has been in progress to update both B361 and B346 labs, but involves many different technologies (including Puppet, Ansible, Cobbler, WDS, and more) being used together to create a stable, secure environment. These updates are planned to be in production before Summer 2018 sessions begin.
 
  
 
* '''''Question: Why is my print job to ponderosa not printing?'''''
 
* '''''Question: Why is my print job to ponderosa not printing?'''''

Latest revision as of 15:35, 30 May 2018

Frequently Asked Questions

If you have a question or problem that isn't covered in the FAQ, please submit a ticket at http://fixit.egr.unlv.edu or e-mail cs_help@unlv.edu.

Accounts

  • Question: Why isn't my password working?
    • Answer: Make sure you are trying to log in with the correct username (the first part of your rebel email, all lowercase). If you cannot log in, reset your password at https://tux.cs.unlv.edu/AccountApplication and look for an email from cs_labs@unlv.edu containing your account credentials. After you receive this, you should now be able to log in and change your password.

Servers

  • Question: Why am I getting a "Connection Refused" error when I try and log in from home?
    • Answer: Our servers use Fail2Ban to reduce attempts at gaining unauthorized access to our systems. See if you are able to log in to one of the other servers (bobby, cardiac, java). Most bans last only 10 minutes, but a large number of failed attempts from a single IP address can result in a longer ban. If you believe this has happened, please contact the System_administrator.
  • Question: Where can I find a list of programs and versions that are installed on the servers/lab computers?
    • Answer: This list will be available as part of the Lab Upgrade mentioned below.

Labs

  • Question: When logged in to multiple lab machines, [X] program stops working/has bugs. Why?
    • Answer: When logging in to a lab machine, your home directory is mounted from our main file server. This allows you to access the same files in B361 that are on bobby, cardiac, etc. You can also setup .bashrc and .vimrc files, so your environment stays the same no matter which system you are using. Some programs, like Firefox, save metadata to these directories including file locks and PID numbers. When one system is running Firefox and you log in to another system and attempt to start Firefox, the second system will see these files created by the first. It will see a PID corresponding to the process on the first system, and attempt to switch to that process. Since the process doesn't exist on the second system, the net effect is that nothing happens. To prevent this, please avoid being logged in to multiple lab machines at the same time.
  • Question: Why is my print job to ponderosa not printing?
    • Answer: Some file formats cause errors or take a long time to spool in ponderosa's print queue. Your print job might be taking longer because you or another print job ahead of you meets these conditions. Please run lpq, but be aware that even if your print job doesn't show up here and hasn't been printed, ponderosa still may be in the process of printing it. Please contact the System_administrator for all printing problems, and do not reset or open the printer.
  • Question: Can I move paper from one of the printers to the other?
    • Answer: NO. The printers use different weights of paper, and use of the other type of paper WILL cause paper jams. Also, the System_administrator will know exactly who you are, so please don't.
  • Question: The Wi-Fi in B346 is terrible.
    • Answer: While it's not exactly a question, it's true. OIT maintains all wireless access points and their policy is available here.